Cisco Korea 채용
Cisco Korea has an opportunity available for a full-time graduate opportunity in Korea to commence in February 2015.
The role is a High Touch Operations Manager .
The function of a High Touch Operations Manager (H.T.O.M.) provides customers with a dedicated Cisco operations manager who is familiar with their business and operational processes and their technical support history. This service operations management expert continually monitors Cisco’s customer's technical support needs, tracks every open service request, and makes sure that IT resources, both at Cisco and within the customer's organisation, are aligned appropriately to resolve issues quickly and completely. This level of support can help expedite problem resolution, improve network performance, and increase the overall productivity of Cisco customer's IT staff and business.
This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value.
Full details on the role can be found here: https://www.cisco.apply2jobs.com/HVExt/index.cfm?fuseaction=mHvexternal.showPositionDetails&PID=377970&LID=2